Tell us what broke.

One form, one inbox. Include your device and iOS version if you can — it usually saves a round trip. We reply within two business days, usually sooner.

Faster answers

Purchases and refunds

App Store purchases are handled by Apple. Open reportaproblem.apple.com to request a refund; we cannot process it from here.

Restoring a purchase

Open the app, go to Settings and choose Restore Purchases while signed in with the same Apple ID that bought it. If it still does not appear, send the form with your region and purchase date.

An app won’t open

Force-quit and reopen it, then check for an update in the App Store. If it crashes on launch, tell us the device model — reproducible crashes get fixed quickly.

Privacy and data

Our apps have no accounts and no analytics, so there is usually nothing to delete. If you want a support thread removed, say so and we will delete it.

Prefer email? support@ojaslabs.net